We are once again entering the Estate Agent Awards which recognises the best estate agents based on research conducted through homebuyers and sellers around the country. The scheme measures the quality of customer service provided by agents through the home buying and selling process.

Phil Spencer, pictured, presenter of Channel 4’s Location, Location property programme says, “I’ve been involved with the scheme for 6 years now and absolutely believe it to be the most relevant in the current market . The fact that customers are the judges and they determine the winners makes the awards unique. The customers are the ones who experience the service levels of the agents on a daily basis, so they are in a unique position to assess their performance”. “Any agent that registers for the scheme is making a public pledge that they are focused on providing the best possible service to their clients whether they be buying or selling through the agent” says Simon Brown, Managing Director of Awards For Business who run the national scheme. “In a difficult market customers need to be certain agents are working their hardest to earn their fees”.

Simon Dunand, Managing Partner of our Hinchley Wood and Claygate offices says, “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are”.

The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). David Dalby, Residential Director at RICS, said “This is the fifth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel”. To win an Estate Agent of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.