Claire Fuller

Finance & Operations Director, Woking

I joined Grosvenor Billinghurst on Valentine’s Day 2020, it must be love! I started out doing part time freelance work to help out with the client account bookkeeping and then stepped in to the full time Finance Manager role when our Finance Director retired at the end of September. Though you could say that with a father having worked in corporate estate agency for 30 years, and then founding “Team GB” 18 years ago, that property and estate agency is in my blood! When our father retired at the end of March this year my brother Gareth took over the reins of Managing Director and my role was formalised as Finance & Operations Director - aka “Gareth’s Right-Hand Woman”. It’s an absolute thrill to be nestled in the bosom of the family firm, having been adjacent to it for so long. We have a great team of people who are utterly client-centric and focussed on achieving the best for our customers, and it’s a privilege to work alongside them.

I enjoy the wide range of people I deal with in my day-to-day work; my colleagues, our clients and our suppliers. I’m passionate about customer service and for me my customers tend to be my colleagues, I enjoy building relationships with them and giving them the tools they need to thrive.

Tell us about you outside of work

I’m married to Ed, a New Zealander who is sports mad with a specific focus on cricket. We met when we both worked in the music industry so - when we can - we spend our free time at gigs and sports events. I leave the 5-day test matches to him but am partial to a bit of Twenty20 if the sun’s out and the bar is open! I’m lucky to be very close with my family and see them as much as possible – in and outside of work. Ed and I don’t have children ourselves but I’m a dedicated auntie. We’re social people and enjoy entertaining…and being entertained.

What’s your favourite bit of a house?

I’m a total neat freak, and get a lot of satisfaction from keeping a nice home. I dream about utility rooms, pantries/larders and a neatly organised airing/linen cupboard.

Fun fact

A couple of fun facts about me…… given the opportunity I will gladly tell anyone that over the last year or so, through a strict and radical change in diet I have lost 5 stone/32kg. But what lots of people may not know is that the lower part of my face contains 6 metal plates and 29 screws. I don’t set the airport alarms off but it is a big part of why I smile so much – it took a lot of work to get this smile!

One thing you’ve taken from the last year

The last year has been…something else. The pandemic has been truly, truly terrible but I’ve been amazed and blown away by the various community groups that have popped up in the village I live in. Personally, and professionally, I’ve gone through a lot of change. I’m so proud of the vaccination programme and how it’s been rolled out and aren’t we lucky to have the NHS here in the UK? I’ve learned that I’m happy and comfortable in my own company but really nothing beats a big hug from your loved ones.

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