Testimonials

We believe that our service is second to none – but don’t just take our word for it

Here’s what our clients say about us.

“Having recently sold and purchased properties within Claygate through Grosvenor, we wouldn't hesitate to recommend Chris, Lewis and team. They were always responsive to our correspondence and reassuring when the market went quiet. Chris and Lewis were incredibly supportive, vastly improving our view of agents compared to our previous experience when selling in North London.”

Nick Madley, March 2022

The seller said: Chris and his team have acted for us twice now and their experience and expertise have made the process seamless on both occasions. We highly recommend them."
Nils Reid, May 2022
“The buyer said: Excellent customer service. Thanks to Chris and Lewis for enabling the move to go swiftly and smoothly. All queries were dealt with very efficiently and with good nature.

Mrs K, May 2022

“Really happy with the service from Grosvenor Surrey lettings department. Very helpful staff who worked hard to secure a lovely flat for our mother. Now, using Grosvenor Surrey again, I can't fault their service. Natasha and Jenny always reply promptly to any queries and have helped to make the move as seamless as possible.”

Jackie Gotting, March 2022

“Roly and the Team at Grosvenor Surrey are simply superb. They go above and beyond, nothing is too much trouble. A highly professional service. I have used their estate agent service twice over the years and it exceeded my expectations both times. Thanks Roly and colleagues, you are highly recommended.”

Erica Heppleston, June 2021

“We recently purchased our home through Grosvenor and without an iota of doubt I will always recommend them. Our contact Chris Burton not only made our buying a hassle free experience but also assured us on many fronts and went lengths to conduct additional due diligence on our behalf. His proactiveness and constant touch with us and with the seller rendered the transaction to be completed spot on time. He balanced the interests of the seller and the buyer very well at all times throughout the transaction. Chris is highly flexible to deal with and his soft spoken nature is a standout in real estate business I have to say.”

Ashish Tandon, May 2021

“I highly recommend Grosvenor Estate Agents in Hinchley Wood. They are caring, professional and friendly which in these times is so good to experience. Roly has supported and advised us during the sale of our house making what could have been a stressful time very easy.”

Wendy Hayhurst, March 2021

“Chris handled the on off nature of our sale with great understanding and when we decided to press the button he and his team quickly achieved an acceptable price. He guided us through the exchange and completion process diligently, and with great calm, and made sure any issues were deftly handled. I would be happy to recommend him to any seller.”

Tim Sandwell, January 2021

“Grosvenor, Hinchley Wood did an outstanding job in selling our family home. Through their extensive local knowledge they were able to price the property correctly and were able to identify a buyer immediately. They provided a thoroughly professional service as they followed and assisted the sale process throughout. We were extremely pleased with their work and would highly recommend them to prospective clients.”

Paul Mackie, December 2020

“We were delighted with the service given to us for the sale of our Cobham house. Grosvenor were very professional and helpful throughout our house sale. We would thoroughly recommend using this local estate agent.”

Jeremy Haines, January 2021

“We are so glad we choose Grosvenor to sell our bungalow. Chris Burton was not only knowledgable and helpful but, goes the extra mile to make the whole process as smooth and stress free as possible. We highly recommend!”

Pauline Parkin, December 2020

“Chris and his team are very professional with excellent communication.
They priced the property correctly and guided us from start to finish.
Their proactive approach with the sale and conveyance was trouble free.
We did not have to worry about anything.
Would have no issues using them again or recommending.
Thank you for your outstanding service during these unprecedented times.”

Charlie Taylor, December 2020

“Thank you very much indeed for all your help and that of your colleagues in respect of the sale of Manor Road South. It has all run so smoothly and I am delighted that a lovely family will be the new owners.

Everyone with whom I came into contact at Grosvenor has been so helpful. Considering I ranged through your Hinchley Wood, Claygate and Cobham offices that’s not a bad commendation!”

Mr H Thompson, October 2020

“We would thoroughly recommend Grosvenor as they know the local market better than anyone else. Roly,Howard and Jemma are brilliant! They kept us informed at all times and made moving house an excellent experience.”

Mr & Mrs Neville-Towle, September 2019

“Roly, Howard and the whole team really went above and beyond for us during a stressful sale - they were proactive and on top of all the details, and kept us updated throughout. Thank you so much!”

Ms C Topley, July 2019

“After a number of local estate agents failed to find proceedable buyers over a period of two years (yes, two years), I was fortunate to find Grosvenor and Director Chris Burton. In a falling market, Brexit uncertainty and difficult family dynamics, Chris excelled and produced a result wholly satisfactory to buyer and seller. He showed patience, tenacity and professionalism. Moreover, he was available at all times and his advice invaluable. I would recommend Chris and Grosvenor without reservation.”

Mr B Fitzgerald, June 2019

“Thanks for all the efforts you and your colleagues spent in seeing no 34 move into new hands. The polictical and economic climate did not lend itself to an easy ride, but neither does it seem to have dulled the market that much. Best wishes.”

J Rye, June 2019

“Many thanks to you for the selling of No 6. All contact with you has been professional, friendly and helpful which has been much appreciated.”

P Fry, March 2019

“We used Grosvenor Claygate for both our sale and purchase of our new house. We found Chris Burton to be realistic, honest and responsive. He has intricate knowledge and understanding of the Claygate housing market as well as knowing at least half the population of the village on first name terms! Chris goes out of his way to keep lines of communication open and chains moving. He made the whole process as easy and stress-free as possible. We would certainly recommend Grosvenor and would use them again... but not for a while!”

J Slessor, February 2019

“Roly and the team at Grosvenor know the area really well and are a pleasure to deal with (something I've done a number of times!) - so whether you're buying or selling I don't hesitate to recommend them.”

Warren Saunders, February 2019

“Natasha found me a lovely house to rent and then managed the process to the final day I moved in. Super friendly and all went smoothly.”

Ms T, August 2018

“We cannot overstate the crucial role Chris Burton and his Claygate team played in our recent move. His calm oversight meant that the sale progressed and we enjoyed summer in our new home. Deeply grateful. ”

Mrs P, August 2018

“Chris Burton of Grosvenor's Claygate Branch was all we could have asked for in an estate agent. His local knowledge, considerable professional experience and prompt communication made the experience of selling our Mother's Claygate property far more straightforward than anticipated. 

The service we received from all Grosvenor staff was excellent and I'm delighted to have the opportunity to recommend them.”

Mrs C, August 2018

“Have worked with the highly professional lettings team at GB Cobham for past 3 years and the have always worked hard to find me great tenants and minimal void periods between rentals. Could not ask for more.”

Mrs N, July 2018

“We dealt with loads of agents in our house search in Cobham and Grosvenor were streets ahead. Emma and Howard were both great - they asked loads of questions and listened to what we were looking for and really made the effort to help us find just what we were looking for. Without Emma's persistence we surely wouldn't have found just what we were looking for. Will definitely instruct GB when we come to sell.”

Mr G, June 2018

“I have recenty sold my house through Grosvenor in Cobham. They were a pleasure to deal with from start to finish. I wouldn’t hesitate to use them again.”

Mrs B, June 2018

“GB successfully sold our house following no luck with a previous agent. I felt their approach and professionalism has served us well and they seemed to introduce genuine potential buyers - eg no time wasters! Very happy with the way they managed the sale and kept us regularly informed.”

Mrs E, June 2018

“Thank you so much for all your help and for your very professional approach in the sale of our house in Long Ditton.

We were impressed with the number of viewings of the house and you guided us through all the ups and downs of selling.

In addition to finding a successful buyer you also gave advice on finding another house in our new area.”

Mr & Mrs Taylor, May 2018

“Roly and the team provide excellent knowledge and sound advice for anyone looking to move into the KT10 area. A good solid estate agency. Don't give them a miss.”

JBarr, April 2018

“I have just completed re-letting my house in Cobham with the help of Abi, Natasha and their team. I have been impressed by their energy and responsiveness. Their knowledge and experience has been used to good effect and was a source of confidence to me. I strongly recommend this service.”

Richard, September 2017

“From first prospective sales meeting with Howard to instruction and finally achieving exchange of contracts on my house sale in just 4 weeks Grosvenor were outstanding. Emma in particular deserves special credit for introducing the successful purchaser and thereafter liaising effectively and professionally throughout. Highly recommended.”

Alan, December 2017

“Excellent service, highly recommended, we had a very smooth purchase and everyone in the office is very Helpful.”

Rosie, April 2018

“Grosvenor were attentive, persistent and always courteous, during the sale of our house in Cobham, in a difficult housing market”

Nicola, February 2018

“The whole team at Grosvenor worked very hard to secure us a tenant for our house in Cobham in a tough market. They are professional, good humoured and honest - which sets them apart from many of their competitors. I would not hesitate to recommend them if you are looking to either rent or sell your house.”

Annabelle, April 2018

“Buying or selling a house can be a stressful and difficult experience. Roly @ Grosvenor handled every aspect of the sale with diplomacy, tact and true professionalism. Excellent communication, care and attention to detail throughout the process. Huge thanks!”

Southbank, March 2018

“Roly from the Hinchley Wood office worked with us on our purchase, and was great to work with. Conscientious and understanding of the pressures of moving house. Always communicated clearly and was careful to manage our expectations appropriately. Made the whole process simpler, and less stressful. Thoroughly recommend!!”

Ed H, February 2018

About Testimonials Adam Grosvenor
“Thank you very much for helping with our house purchase - always very helpful, accessible and went above and beyond to secure the purchase of our family home. Will always be very grateful!”

Adam, October 2017

About Testimonials Caroline Brighton Grosvenor
“We received extremely good service from Emma. From the moment we first viewed the house, she was helpful. efficient and very attentive throughout. Our impressions of Grosvenor have only been enhanced by Emma's professionalism and expertise.”

Caroline Brighton, October 2017

About Testimonials A Z Grosvenor
“Grosvenor have been managing our properties for more than ten years now. I can truly say they are excellent . They have a very good letting team , and we have enjoyed doing business with them all specially with the " Guru " Abi and the super efficient Natasha.”

A Z, september 17

About Testimonials Jason Berry Grosvenor
“Having both bought and sold my house through Gareth and Emma at GB. I can say with absolutely certainty that the service that I received could not have been improved upon. This is a very thoughtful, empathetic and professional team that truly care about the individuals that they deal with. I could not have been more impressed throughout what was at times a testing process, and feel that as well as now knowing the team that I would always choose to deal with, I have also made some good friends. Promises are easy to make, results harder to deliver, and these guys have consistently delivered.”

Jason Berry, September 2017

About Testimonials C M B Grosvenor
“Chris Burton recently handled the sale of a house for me in Claygate and I was delighted with his approach and willingness to go the extra mile.”

C M B, July 2017

About Testimonials Lousqueeze Grosvenor
“Natasha was extremely efficient. We moved into our property within 3 days of viewing and putting in the offer. Paperwork and turn around was fantastic.”

Lousqueeze, June 2017

About Testimonials Sarah Stroud Grosvenor
“My decision to sell co-incided with a very difficult property market. But Chris and his colleagues gave me excellent advice, were very patient and handled my anxieties about the sale very well. I felt reassured and looked after every step of the way, They were thoroughly professional, and it was a pleasure to work with them. The personal touch, as opposed to distance selling, made all the difference.”

Sarah Stroud, June 2017

About Testimonials Claire Bell Grosvenor
“A thoroughly positive experience from start to finish. I would not hesitate to recommend this team. Nice people, good know how, level headed approach and a 'can do' attitude.”

Claire Bell, April 2017

About Testimonials Zoe Wadey Grosvenor
“Chris went above and beyond the call of duty throughout the process of selling our property. He kept in close contact with both myself, the solicitors and our buyers to ensure a smooth process from accepted offer to exchange. He was my first port of call when hiccups arose and was always available to listen to me rant and offer solutions. Would highly recommend them as an agency.”

Zoe Wadey, May 2017

About Testimonials Kalpesh Patel Grosvenor
“Grosvenor were totally great from arranging second viewings, organising access and managing the whole process. Their recommendations for solicitors / developers / finance were highly regarded. I would go as far as saying that they were the best estate agents I have dealt with. I would highly recommend them to sellers and buyers alike.”

Kalpesh Patel, May 2017

About Testimonials Gill Grosvenor
“Selling my mother's house was a daunting prospect as it had been the family home for 48 years and she was downsizing to a flat. Chris and the team at GB were fantastic and were always very sensitive to how mum was feeling throughout the whole process. Their knowledge of the market and ability to match the right buyer with the property meant that the whole process went without any problems. Highly recommended!”

Gill, June 2017

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